Privacy Policy

Last Updated: March 13, 2025

1. Introduction

Lisa Exchange ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency wallet service (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Username and password
  • Payment information
  • Government-issued identification (for KYC/AML compliance)

2.2 Automatically Collected Information

When you access or use our Service, we may automatically collect certain information, including:

  • Device information (such as your IP address, browser type, and operating system)
  • Usage information (such as pages visited, time spent on the Service, and actions taken)
  • Location information (such as general location based on IP address)

2.3 Blockchain Information

Due to the nature of blockchain technology, certain information related to your cryptocurrency transactions is publicly available on the blockchain, including:

  • Transaction hashes
  • Wallet addresses
  • Transaction amounts
  • Transaction timestamps

This information is inherently public and not controlled by us.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide and maintain our Service
  • To process and complete transactions
  • To verify your identity and comply with regulatory requirements
  • To respond to your inquiries and provide customer support
  • To send you technical notices, updates, security alerts, and administrative messages
  • To improve our Service and develop new features
  • To detect, prevent, and address technical issues, fraud, or illegal activities
  • To comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • To Comply with Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@lisa exchange.com.